Owning a Gotrax scooter is a convenient and eco-friendly way to navigate the urban landscape. However, encountering issues where your scooter won’t turn on unless it’s plugged in can be perplexing.

In this guide, we’ll explore various potential causes for gotrax scooter won’t turn on unless plugged in and provide detailed solutions to help you troubleshoot and resolve the issue.

First Thing First:

Early Resolution Steps: If you’ve recently acquired a Gotrax scooter and are experiencing any manufacturer-related issues, it’s recommended to promptly seek a refund or replacement by reaching out to your seller. In instances where the refund window has closed, consider initiating a warranty claim. To initiate the warranty claim process, kindly complete the Gotrax warranty & return form.

Later Stage Assessment: After utilizing your Gotrax scooter for a minimum of 20 months, indicating substantial usage, opting for the warranty will lead to a one-month repair period. This extension ensures your scooter’s functionality for at least an additional 3 months, summing up to 24 months of usage, aligning with the warranty expiration.

Therefore, if you’ve been using your Gotrax scooter for 20 months, now could be an opportune moment to explore a new budget-friendly electric scooter. Whether you lean towards a lightweight e-scooter or one with larger wheels, consider an upgrade if the aforementioned solutions don’t sufficiently address your concerns.

Gotrax Scooter Won’t Turn ON Unless Plugged In:

Battery Issues:

a. Battery Level: Check if the battery charge is sufficient. If the battery is critically low, the scooter may not turn on. Ensure your battery has an adequate charge to power up the scooter.

b. Battery Connection: Ensure a secure connection between the battery and the scooter. Charge the battery to an adequate level or replace it if it’s faulty.

Charging Cable and Connectors:

Inspect the charging cable for any damage and ensure a tight connection between the scooter and the power source.

A damaged cable or a loose connection can hinder the charging process and affect the scooter’s ability to turn on.

Circuit Breaker:

Check the circuit breaker associated with the power outlet. If it has tripped, reset it, and attempt to charge your scooter again.

A tripped circuit breaker can disrupt the charging process and prevent the scooter from turning on.

Motor and Battery Connectors:

Check the motor cable to the front wheel and inspect the battery connectors for any damage or melting. Clean the connectors and ensure a secure connection.

Damaged connectors can interfere with the proper functioning of the scooter.

Error Codes:

If your scooter displays error codes such as E1, E2, E3, E4, or E5, follow the specific troubleshooting steps provided by the manufacturer.

For example, for E1, E2, and E3 errors, you may need to clean the connector between the console and battery or replace the console.

BMS (Battery Management System):

If you suspect BMS issues, such as abnormal voltage readings, it may indicate a problem with the battery management system.

In this case, consulting a qualified technician or contacting the manufacturer’s customer support for further assistance is recommended.

Gotrax Scooter Won't Turn ON


Troubleshooting a Gotrax scooter that won’t turn on unless plugged in involves examining various components, from the battery and charging system to connectors and error codes.

Following the suggested solutions for each potential cause can help you identify and resolve the issue, ensuring your Gotrax scooter operates smoothly and reliably. If the problem persists, seeking assistance from qualified technicians or contacting the manufacturer’s customer

Owen Marshall
Welcome to ElectricScooterGeeks.com, where Owen Marshall, our accomplished author, brings more than 15 years of hands-on experience in the electric mobility sector. Armed with a Bachelor's degree in Sustainable Transportation Engineering, Owen has dedicated his career to understanding the intricacies of electric scooters. His wealth of knowledge is evident in the in-depth reviews, expert guides, and the latest industry trends he brings to the table. Embark on a journey with Owen, confident that you're in the hands of an expert who is passionate about making your electric scooter experience exceptional.